Returns and Exchanges
Our policy lasts 7 days after your order has been delivered (unless otherwise noted). If 14 days have gone by since your product(s) were delivered, unfortunately we can’t offer you a refund or exchange.
If an item(s) does not fit you may return the item(s) for replacement within 7 days of receipt of your merchandise, with the exception of personalized items. Please see our policy on non-returnable items below.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
To be eligible for return, the item(s) must be unworn/unused and in the same condition that you received it/them. It must also be in the original packaging. Items cannot have been worn or washed. Please email us prior to returning items to receive authorization to return them.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you have not received your refund within 10 days of its issuance, please take the following steps. First, we recommend contacting your bank or credit card company, as there may be a processing time required before the refund is officially posted. Such delays are not uncommon. If you have completed this step and still have not received your refund, please reach out to us at firstname.lastname@example.org. We will be glad to assist you further.
We offer free replacements for items that are defective, damaged, or if an error was made on our part. Please note that we are unable to accommodate multiple exchanges for the same item, as each order is eligible for only one exchange. Should you require an exchange for the identical item, please send us an email at email@example.com before returning any items.
Postage Fee for Exchanges: To facilitate an exchange, please be aware that you will be responsible for covering the shipping costs for returning your item(s) to us. Additionally, you are required to remit the postage fee to cover the shipping cost for the exchange(s) back to you.
The specific shipping cost for the exchange will be determined based on the number of items being returned. Once you have notified us that the product(s) are on their way back, we will promptly send you an invoice detailing the return shipping cost. Please note that we are unable to proceed with shipping the exchange until the shipping fee has been paid.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Restock fee: Please note that we offer free replacements exclusively for defective, damaged items, or in cases where errors were made on our part. However, if you wish to exchange an item for a different size or completely different shirt or design, a restocking fee of $10 per returned item may apply, along with an additional shipping charge for the replacement(s) to be shipped.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Non-Returnable Items: Several types of products are exempt from being returned. Personalized and custom items with personal information, such as names, birth date, birth year, initials, jersey numbers, etc. can only be returned if the item(s) are defective or if we got something wrong on our end.
Please be aware that shipping costs are non-refundable. In the event of a refund, the amount corresponding to the return shipping cost will be deducted from the total refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For items valued at over $50, we strongly advise opting for a trackable shipping service or obtaining shipping insurance. Regrettably, we are unable to provide refunds or exchanges for items that are not returned to us or are lost during transit. Taking precautionary measures such as using a trackable shipping service or securing shipping insurance will help ensure the safe delivery of your item(s) and protect against any potential loss.